VoIP Solution
Voice solutions to connect your customers
Our experts are ready to get you connected
Businesses today rely heavily on communications with customers regardless of call volume. BytePoint Solutions is here to provide you with the phone system you deserve with on-site PBX deployments without having to rip out existing phones.
Whether your work force is traditional or remote, our solutions keep your employees connected to your customers without compromises.
Solutions
Reliable IT Services for Businesses
International Calling
Our competitive international calling rates allows you to communicate with your clients regardless of where they are located.
High Quality Audio
Make sure your customers can hear you as if you are in the same room. HD calling is available with all phone packages.
Advanced Business Features
Whether your business is big or small advanced business phone features are available to ensure you convey the level of professionalism to your clients and customers
Team Collaboration
Increase your collaboration with members of your staff with integrated soft-phone and chat based communications. Enjoy secured video , chat and traditional phone regardless if you are at the office or remote
Professional Installation
Our installers take the time to understand your needs and provision your solution to ensure your expectations are exceeded
Satisfaction Guarantee
With our solutions your satisfaction is our top priority. We ensure all products and services are fully tested to fit your customized solution.
Calling Features
Premium Features at a Reasonable Price
General Features
- Unlimited auto-attendant / IVR
- Flexible time-based routing
- Class of Service (QOS)
- User management and group creation
- Fax Pro - unlimited inbound / outbound fax-to-email
- Hunt / Ring groups with pre-call announcement
- Music on-hold
- Voicemail-to-email
- Voicemail blasting
- Directory
- Customizable announcements
- Built-in multi-language IVR, voicemail and announcements
- Multi-language administrative GUI and end user device support (UDP and IP Phones)
- Calling queues (ACD/IVR)
- Built-in calendar used for call-based routing (Holiday and office hours routing)
- Enhanced timezone support
- Call reporting reports
- Call logging interface
- Secure communications (SRTP/TLS)
Call Features
- Unlimited conference bridge & control
- Follow me / Find me calling
- HotDesking
- Intercom
- Enhanced Paging: Valet style, scheduled with custom recording
- Call Parking / Call Pickup
- Caller-ID
- Do-Not-Disturb
- Call Forwarding
- Call Waiting
- Call History with CDR
- Speed Dial
- Caller Blacklist
- Multi-Parking
Unified Communications
- End User Control Panel (Dashboard)
- Conference Rooms
- Voicemail Control
- WebRTC phone with chat
- IP Phone programmable button customization (EPM or UCP)
- Fax dashboard
- Call forwarding, call-waiting, DND and follow-me control
- Presence
- Desktop Softphone (Windows & Mac)
- Video Call
- Screen sharing
- Team chat
- File Transfer
- Fax
- SMS
- Presence
- Mobile Softphone (Android, IOS)
- Video call
- Voicemail
- Unattended Transfer
- Push notifications
- Presence control
Call-Center Features
- Call Queuing (ACD)
- Advanced Ring Strategies
- Caller Announcement
- Agent wrap-up time
- Max Queue callers
- CRM Integration
- Call Recording
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